OTR Mobile is not the Internet solution you’re looking for and whatever you do, don’t expect any money back from them. At $60 a month, OTR Mobile seemed like a no brainer decision. they offered me as much as 10 mps, almost 7 times than what my archaic ADSL service from AT&T was giving me. Being cellular based, it was subject to slow downs during high network utilization but my DSL service was also subject to slow downs, for no apparent reason. That was slightly over a year ago.
During my year with OTR Mobile, my SIM card had to be changed five times as they moved from provider to provider. With each change, the price went up until I was paying slightly under $100 a month. Despite their reassurances that the SIM cards would be activated, each change also required an average of one hour on their chat line to get the new card activated.
For me the final straw came when they to had to submit the IMEI number to their wholesaler in order to authorize the SIM. Then they admitted certain SIM/IMEI combinations could not be authorized. After two weeks with no service and already being charged for the month I wasn’t getting service, I cancelled my autorenewal. That’s when they said they were sending another SIM. By the end of February, with no new SIM and no service, I spent another hour on the help line and requested a refund on the money they charged me for February. Their agent wasn’t authorized to provide refunds but he would pass it to finance. You guessed it, since then nothing but silence.
I was lucky because T-Mobile Home had just moved into my area, faster speeds and $50 a month. I don’t know what your need is but I know OTR Mobile is not the Internet solution you’re looking for.
© 2021 – 2023, Byron Seastrunk. All rights reserved.
I purchased the Titan Hub and the additional antenna which was supposed to insure I would get the strongest signal (360degree) and it was not cheap. I spent over $500 for the hub and the antenna plus $130per month for service. I needed very good service to run my internet phone and computer, that’s it. I left my office in Virginia thinking I was all set to operate remotely in Florida. Suprise, Suprise! when I got to Florida, the service and connection was so bad I couldn’t hear anyone and my computer ran so slow I couldn’t even process a credit card. Speeds were both upload and download were less that 1 or 2 mps. When I called OTR, they just told me they were doing updates and it should be corrected soon. After being, basically, out of touch with my office and clients, I gave up, went to ATT and got a Netgear Nighthawk, plugged it in and immediately had 100mps, everything worked and is working flawlessly. Whatever you do, don’t get hooked in by OTR, they are a joke and I am sure they will not refund anything. I am stuck with a ugly desk ornament.
Cancelled service due to cost and constant reception issues. They charged my credit card yet I called them the next day. I told them to keep the service up until the end of the billing period: they turned it off two days later! They refused to refund my money, respond to texts or phonecalls. I finally get “John” on the phone today (I cancelled 11/1/22 it is 1/30/23) and he said there was no record of anything other than my call to cancel service. The phone number they disclose on my cresit card charges is a nonworking number; my bank has been jerking me around; OTR (Ms. Hunter) would not respond to phone messages or texts. BAD COMPANY – Don’t give them your money or time.
After 2 years I bailed. I was paying $100 a month so I could use it maybe 60 days out of the year however, the last two times I traveled, no service was available. I could not access the website (an authorization issue?), and when I could the speed was less than 0.5 MBPS. useless. I had to use my GalazyS21+ as a hotspot.
When I canceled on line via chat, they billed me another $100 5 minutes after I exited the chat.
This industry is changing so be aware of this environment. It’s the wild west.
OTR refunded the monthly charge on this date.
OTR my not be the worst SIM internet provider but they are in the top of them. No customer service and when the issue is their fault they take zero responsibility. The general attitude is Screw You the client this is how we do things and take or leave it. So we took our two devices and left them!! If the system would allow a minus ranking that is what they would have received.
You are absolutely correct about OTR Mobil. The worst customer service I have ever encountered coupled with inferior technology and constantly changing providers! This “service” is certain to raise your frustration level as well as your blood pressure!
I could write the very same review….and going through them again on this issue. Had to cancel in February 2021 since I could not be there to accept delivery of the new sim card. Credit for no service……[laughing]…..right…….Set up service again in April 2021 but again, no service and I got a whopping $20 credit for almost a month of no service. No instructions come with the sim card and after an hour on the phone, still no solution. Now it’s the fault of the device (which was working fine until their most recent change). Living where I do, I have limited choices……hoped the second time around would work. Silly me……………